Walmart Canada Return Policy & Warranty FAQs

Shopping at Walmart in Canada is always a rewarding experience, offering the best prices for groceries and a wide array of other products. However, they must know their return policy to ensure a smooth and hassle-free shopping journey. In this article, we’ll take you through all the details of Walmart Canada return policy, including different return timeframes for various product categories, non-returnable items, online purchase returns, and more. Let’s dive in!

1. Understanding Walmart’s Return Policy

Before we get into the specific timeframes for returns, let’s explore the general guidelines of Walmart’s return policy in Canada.

The Standard 90 Days Return Period

In most cases, Walmart Canada follows a standard return period of 90 days. This means that you have up to 90 days from the date of purchase to return an item and receive a full refund or exchange. However, for those who tend to be forgetful, it’s best to aim for a return within 30 days of purchase to stay safe.

Keep Your Receipt

Keeping your receipt is crucial whether you purchase in-store or through Walmart’s online store. The receipt serves as proof of purchase and facilitates the return process, making it much smoother and faster.

2. Different Return Timeframes for Selected Product Categories

While the standard return period covers most items, some specific product categories have different return timeframes. Let’s take a closer look at these variations.

Walmart Canada Return Policy on Electronics

Electronics are an essential department to pay attention to, as their return timeframe differs from the standard policy.

14 Days Return Period

For certain electronic items, such as computers, laptops, tablets, digital cameras, video game consoles, GPS units, printers, monitors, wireless prepaid phones, and wearable tech, you have a shorter window of 14 days for returns. These items must be returned unopened to be eligible for a full refund.

30 Days Return Period

For larger and more expensive electronic items, such as televisions, home & portable audio systems, drones with GPS function, DVD players/recorders, mp3 players, headphones, telephones, and certain smaller items like music, movies, ink cartridges, and software products, you have a 30-day return policy for unopened items.

Walmart Canada Return Policy

Other Products with Unique Return Timeframes

Apart from electronics, there are other product categories with distinct return timeframes. Let’s explore them.

30 Days Return Period

  • Air Conditioners
  • Tents
  • Pools
  • Air mattresses
  • Outdoor power equipment
  • Breast pumps
  • Items purchased from a Walmart Vision Center (e.g., eyeglasses, disposable contact lens box)

365 Days Return Period

Surprisingly, you have a whole year to return trees and shrubs. So, if you’re unsure about your landscaping plans, you still have plenty of time to change your mind.

Walmart’s Satisfaction Guarantee for Children’s Clothing & Footwear

Walmart Canada offers a satisfaction guarantee for children’s clothing and footwear, which applies to their exclusive brands. However, there are a few exceptions to keep in mind.

The Guarantee Details

Children’s clothing and footwear, excluding accessories, can be exchanged if the item is worn out before the child outgrows it. The replacement will be an identical item or a suitable substitute of equal size and price. To avail of this guarantee, you must have the receipt.

3. Non-Returnable Items at Walmart

While Walmart strives to accommodate most returns, certain products are non-returnable. Please take note of the following items before making your purchase.

Standard Non-Returnable Items

  • Prepaid phone cards
  • Gift Cards
  • Prescription medication
  • Sexual Wellness Items
  • Family Planning products
  • Photo Custom Services
  • Special Order Jewelry
  • Pierced Earrings
  • Ammunition
  • Fireworks
  • Digital Downloads
  • Underwear
  • Swimwear with the hygiene liner removed
  • Clearance items

4. Returns for Online Purchases at

Shopping at offers the convenience of purchasing products from the comfort of your home. However, there are some essential factors to consider regarding online purchase returns.

Return Process for Items Under $150

If you purchased an item under $150 on, you can return it to any Walmart department store for a cash refund. This makes the return process more straightforward and quicker.

Return Process for Items Over $150

For items purchased online that exceed $150, the return process varies. In such cases, it’s necessary to contact the Sold & Shipped Contact to determine the appropriate steps for your return.

Share Your Experience

After purchasing, don’t forget to fill out the Survey. Sharing your experience through this survey allows you to win a $1000 gift card.

5. Walmart Return Policy for Opened & Unboxed Items

Unlike the standard policy for unopened items, there is no official return policy for opened and unboxed items. The decision lies with your local customer service department and store management.

If the store accepts the return of an opened item, you’ll typically receive a gift card in exchange rather than a cash refund. So, keep your receipts for such returns, as it can significantly impact the outcome.

Also Read: Walmart Canada Survey


Knowing Walmart Canada return policy can save you from headaches and ensure a pleasant shopping experience. Always keep your receipt and be mindful of specific return timeframes, especially when dealing with electronics. Additionally, familiarize yourself with non-returnable items to avoid surprises after your purchase. Be aware of the return process based on the item’s value for online purchases. Remember to share your experience through the Survey to win exciting rewards. Happy shopping!


Q1: Can I return the electronics after the specified timeframes? A1: Unfortunately, after the designated return periods, Walmart Canada does not accept returns for electronics. It’s crucial to adhere to the specified timeframes for eligible returns.

Q2: Can I return an opened item without a receipt? A2: Returning an opened item without a receipt may vary depending on the store’s discretion. However, if they decide to accept the return, you will likely receive a gift card in exchange, not cash.

Q3: Is there a return timeframe for trees and shrubs at Walmart Canada? A3: You can return trees and shrubs within one year of purchase at Walmart Canada. This extended timeframe allows you to plan your landscaping projects without any rush.

Q4: Can I return clearance items purchased from Walmart Canada? A4: No, clearance items are non-returnable. Be sure to carefully consider your purchase decision before buying clearance products.

Q5: What should I do if I encounter issues with a purchase from another seller? A5: If you experience any difficulties with a purchase from other sellers on, be sure to contact the Sold & Shipped Contact to understand the next steps for returns or exchanges.

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