Shein Return Policy in Canada: If unsatisfied with your Shein Canada purchase, you can return it within 35 days of the purchase date for a full refund. Here are some key points to keep in mind when returning items to Shein:
- The first return label of each order is free. You must use the return label provided by Shein.
- You must send back and postmark your return package within 35 days from the purchase date. No returns made after this time frame will be accepted.
- Items must be returned in their original packaging and new condition. Shein reserves the right to refuse returns that do not meet these requirements.
- For hygiene reasons, Shein does not accept returns for certain items, including swimwear, lingerie, and bodysuits.
- Contact Shein customer service within seven days if you receive a defective item. Shein will provide a return label and issue a refund or exchange once the item is received.
It’s important to note that Shein Canada does not offer exchanges. Instead, you must return the item and place a new order for the desired item. Additionally, Shein Canada does not provide refunds for shipping fees or duties/taxes paid on the original order.
Overall, Shein’s return policy in Canada is straightforward and customer-friendly. You can receive a full refund for your purchase if you follow the guidelines and return the item within the specified time frame.
Criteria for Returns
You must know their return policy if you need to return an item to Shein Canada. Here are some criteria to keep in mind when initiating a return:
- Items that cannot be returned or exchanged include bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which return or exchange is noted as not being supported.
- Items with non-returnable marks and gifts cannot be returned.
- You need your receipt to make a return with Shein Canada. When returning items, customers must include a copy of the original order, including an itemized list of what was purchased and the date it was ordered. Without this information, Shein cannot process the return or refund the money.
- The item(s) must be in its original condition, unworn, unwashed, and with all tags attached.
- You have 45 days from the date of purchase to initiate a return.
- Shein Canada offers two methods for returns. You can pay 9CAD for an additional return label fee, which will be deducted from your refund, or you can use your shipping method at your own cost. Please note that Shein does not offer Freight To Collect (FTC) services to pick up packages.
- After receiving return instructions from Shein Canada, please package the item(s) to be returned with the original packing and drop off your package at the local post office.
- Most returns are processed within five business days after Shein Canada receives your package. They will issue the refund to your Shein wallet if they are not informed to refund your original payment method.
Make sure you meet all the criteria before initiating a return with Shein Canada.
Process of Returning a Product
Returning a product to Shein Canada is a straightforward process that can be completed in simple steps. Here is a brief overview of the process:
- Sign into your Shein user account and navigate to the “My Orders” section.
- Find the order containing the item you wish to return and click the “Return Item” button.
- Select the item(s) you want to return, indicate the reason for the return, and choose the return method to get your prepaid return label.
- Pack your return item(s) securely, preferably in the original packaging.
- Print the prepaid return label and securely tape it on the outside of your return package.
- Drop off your package at the post office you selected.
It is important to note that Shein Canada typically takes 7-10 working days to process returns when they receive the item. However, it can take longer during peak seasons or holidays. Customers should allow up to 10 working days for Shein to process their return.
Additionally, Shein Canada does not cover the cost of return shipping. Customers are responsible for the shipping fees of returning the item(s) to Shein. However, Shein does provide a prepaid return label that customers can use to ship the item(s) back to the company.
In summary, returning a product to Shein Canada is simple. Following the steps outlined above, customers can initiate a return and ship their item(s) back to Shein for processing.
Time Frame for Returns
When returning items to Shein Canada, it’s important to remember the time frame for returns. According to the Shein Canada return policy, you have a maximum of 45 days from the purchase date to make a return. Your return package must be postmarked within 45 days after the purchase date. Returns postmarked after 45 days from the purchase date or which do not comply with the terms herein will not be accepted.
It’s important to note that the first return label of each order is free. You must use the return label provided by Shein Canada. To initiate a return, log in to your Shein account, go to “My Orders,” and click the “Return Item” button. From there, you can select the items you want to return.
Once Shein Canada receives your return package, it typically takes 7-10 working days to process returns. However, it can take longer during peak seasons or holidays. Customers should allow up to 10 working days for Shein Canada to process their return.
In summary, if you need to return an item to Shein Canada, make sure to do so within 45 days of the purchase date and use the provided return label. Remember that processing times may vary, and allow up to 10 working days for Shein Canada to process your return.
Refund Policy
If unsatisfied with your Shein Canada purchase, you may return it within 30 days of receipt for a refund. As promised, the refund will be issued to the original payment method or your Shein Wallet. If you do not select a refund method, Shein will proceed according to your choice in the refund record. Please note that orders paid by Shein Gift Card will return to the Gift Card by default.
Once your return is received, it will be processed within seven days. After the refund is processed, it may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.
You must follow the Shein Canada return process to initiate a refund. You can do this by logging in to your Shein account and completing the return form. After completing the form, you will receive a return label to attach to your package. You can then drop off your package at a Canada Post location or schedule a pick-up.
If you received a damaged or defective item, or if Shein made a mistake with your order, you may be eligible for a free return and refund. In this case, please contact Shein Canada customer service within seven days of receipt of the item to arrange for a return and refund.
In summary, Shein Canada offers a straightforward and hassle-free refund policy. If you are unsatisfied with your purchase, you can return it within 30 days of receipt for a refund. As promised, the refund will be issued to the original payment method or your Shein Wallet.
Exchange Policy
If you received a product from Shein Canada that you would like to exchange for a different size or color, you can do so within 35 days of the purchase date. Here are the steps to follow:
- Log in to your Shein account and go to “My Orders.”
- Click the “Return Item” button next to the order containing the item you want to exchange.
- Select the item you want to exchange and indicate the reason.
- Choose the exchange method and confirm your exchange request.
Please note that the exchange item(s) must be in new condition with all tags attached and in their original packaging. Shein Canada does not accept exchanges for bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which exchange is noted as not being supported.
Once Shein Canada receives your exchange item(s), they will process the exchange within five business days. If the requested exchange item is out of stock, Shein Canada will issue a refund to your Shein wallet or the original payment method.
If you have any questions or concerns about the exchange process, contact Shein Canada’s customer service team for assistance.
Return Shipping Charges
When returning items to Shein Canada, you may wonder if you need to pay for return shipping charges. The good news is that Shein Canada offers free return shipping on your first return package for any order. You must use the return label provided by Shein and then ship the return package within 45 days from the purchase date.
It’s important to note that Shein Canada only offers free return shipping on your first return package. If you need to return additional items, you will be responsible for the return shipping charges. The cost of return shipping will depend on the weight and size of the package, as well as your location.
To ensure that you are not responsible for return shipping charges, it’s important to carefully review your order before making a purchase. Ensure you have selected the correct size and color and are happy with the item before checking out. This will help minimize the need for returns and reduce the likelihood of incurring return shipping charges.
Overall, Shein Canada’s return policy is designed to make the return process as easy and hassle-free as possible. With free return shipping on your first package and a 45-day return window, you can shop confidently, knowing you have plenty of time to decide if an item is right.
Non-Returnable Items
When shopping at Shein Canada, it is important to note that certain items cannot be returned or exchanged. This includes bodysuits, lingerie, swimwear, hosiery, beauty products such as makeup and perfume, jewelry, accessories such as scarves and belts, and discounted items purchased with a promotional discount or coupon code.
Additionally, items with non-returnable marks and gifts cannot be returned. If you receive a gift with your purchase, you must also return the gift to receive a full refund.
It is also important to note that if the hygienic seal on a cosmetic product has been broken, it cannot be returned. This is for health and safety reasons.
To avoid any issues with returns, carefully read the product description and check for any non-returnable marks before making your purchase. If you are unsure whether an item can be returned, contact Shein Canada’s customer service for clarification.
While certain items cannot be returned or exchanged, Shein Canada’s return policy is flexible, with a 45-day return window. Just double-check the item’s eligibility for return before making your purchase.
Disputes and Resolution
If you have any disputes with Shein regarding their return policy or any other issue, you can take a few steps to try and resolve them.
Firstly, you can contact Shein’s customer service team through their live chat or ticket system, which promises a response within 24 hours. They may be able to provide you with further information or assistance with your issue.
If you are dissatisfied with their response or feel your concerns have not been adequately addressed, you can escalate your complaint to their legal and security team. You can do this by filling out a form on their website, which their team will review.
You may need external assistance if you are still unsatisfied with the outcome. You can contact the Canadian Consumer Information Gateway for information and advice on consumer rights and dispute resolution.
It is important to note that Shein’s terms and conditions state that any disputes or claims arising from their services must be resolved through binding arbitration rather than through the courts. If you have a dispute with Shein that cannot be resolved through their internal channels, you may need to engage in arbitration proceedings to seek a resolution.
Overall, while Shein’s return policy may not be perfect, there are steps you can take to try and resolve any disputes or issues that may arise.
Contacting Shein’s Customer Service
If you have any questions or concerns regarding Shein’s return policy in Canada, you can contact their customer service team for assistance. Here are a few ways to get in touch with them:
Live Chat
You can access Shein’s live chat feature on their website. Click on the “Live Chat” button at the page’s bottom right corner. Their customer service representatives are available from 9:00 am to 3:00 am (+1D).
You can also email Shein’s customer service team at [email protected]. They typically respond within 24 hours.
Phone
If you prefer to speak with someone directly, call Shein’s customer care number at 1-888-818-1880. They are available from 6:00 am to 9:00 pm (PST Time).
When contacting Shein’s customer service, have your order number and any relevant information ready. This will help expedite the process and ensure your questions are answered promptly.
Overall, Shein’s customer service team is knowledgeable and helpful. They are dedicated to providing excellent customer service and will do their best to assist you with any issues or concerns.
Changes to Return Policy
If you are a frequent shopper at Shein Canada, keeping yourself updated with the latest changes in their return policy is important. Shein Canada has the right to modify its return policy without prior notice, so you should check it before purchasing.
One significant change in the return policy is that Shein Canada has reduced the return window from 60 days to 35 days. This means that you only have 35 days from the date of purchase to initiate a return. You should check your order as soon as you receive it to ensure you are satisfied with the product. If you decide to return an item, it is better to do it as soon as possible to avoid any inconvenience.
Another change in the return policy is that Shein Canada has become more strict in its inspection process. When you return an item, Shein Canada will inspect and test it to ensure it meets the return requirements. If the product does not meet the return requirements, such as being washed, damaged, unsealed, or activated, or if the original tags are removed, Shein Canada will not offer you a refund.
It is important to note that Shein Canada will not accept returns for items such as lingerie, swimwear, and bodysuits for hygiene reasons. It would be best to remember that the returned item’s shipping fee is refunded unless the item is defective or damaged.
Keeping yourself informed about the changes in Shein Canada’s return policy is essential to avoid any confusion or inconvenience. By following the return policy guidelines, you can ensure a smooth and hassle-free return process.
Also Read: Old Navy Return Policy
Frequently Asked Questions
How do I initiate a return on Shein Canada?
To initiate a return on Shein Canada, sign in to your Shein user account and go to “My Orders.” Find the order containing the item(s) you want to return and click on “Order Details.” Then click the “Quick Return” button, select the item(s) you want to return, indicate the reason, and click “Next Step” to complete the process.
What is the process for exchanging sizes on Shein Canada?
Shein Canada does not offer exchanges for size changes. Instead, you will need to initiate a return for the item(s) you want to exchange and place a new order for the correct size.
Does Shein Canada offer free returns?
Shein Canada does not offer free returns. The cost of return shipping will be deducted from your refund.
Where can I find the Shein Canada return address?
The Shein Canada return address can be found on the return label provided with your order. You can also find it by logging into your Shein user account and going to “My Orders” and then “Order Details.”
Is it easy to return items to Shein, Canada?
Returning items to Shein Canada is a straightforward process. Initiate a return through your Shein user account, securely package the item(s) with the return label, and drop it off at your local post office.
How strict is the Shein Canada return policy?
Shein Canada’s return policy is strict. Items must be returned within 30 days of receipt and in original condition with all tags and packaging intact. Certain items, such as bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and items marked as non-returnable, cannot be returned or exchanged.