Old Navy Return Policy Canada 2023: Everything You Need to Know

Old Navy Return Policy: Returning items can be a hassle, but we strive to make the process as easy as possible at Old Navy. This article walks you through the 2023 Old Navy return policy, covering important details, exceptions, and tips to ensure a smooth return experience. Whether you purchase in-store or online, we’ve got you covered.

1. 30-Day Return Policy

At Old Navy, we have a 30-day return policy for both online and in-store purchases. For online purchases, the return window begins on the day the item is shipped. So, you have a month to decide whether to keep or return the item.

2. Missing the 30-Day Mark

If you miss the 30-day return period, don’t worry; you can still return the item, but only with a receipt. After 30 days, store credit will be the only option available. However, please note that the decision ultimately lies with the store manager, and there might be instances where returns are not accepted beyond 30 days.

3. Do I Need My Receipt to Make a Return at Old Navy Canada?

In most cases, a receipt is necessary for a return. However, there are exceptions at Old Navy. If you’ve misplaced your receipt, you can still get a replacement item of a different size or color by providing the credit or debit card used for the purchase. We’ll reward you with store credit equal to today’s price, even without proof of ownership.

4. The Importance of the Item Being in Stock

If you’re returning an item without a receipt and Old Navy doesn’t currently stock it, accepting the return will depend on the store manager’s discretion. This is particularly important when the item was received as a gift, and there’s no way for Old Navy to track the original purchase.

5. Can You Make an Old Navy Return Without Tags?

Old Navy’s return policy allows for returning items without tags as long as the item does not look worn or washed. If you’ve tried an item that doesn’t fit or match your outfit but only worn it briefly, it should still be eligible for return. Similarly, you may not need the original tag if you’re exchanging an item for a different color or size and it’s in like-new condition.

Old Navy Return Policy

6. Returning Online Purchases In-Store

Good news for online shoppers! You can return items purchased online at any Old Navy store, making handling returns in person convenient.

7. Gift Returns

Regarding gift returns, Old Navy offers store credit rather than cash refunds, regardless of whether you have a receipt. So, make sure to choose something you love from our vast collection.

8. Clearance and “Final Sale” Items

While clearance items are returnable, “final sale” items are not. Remember when making your purchase, as final sale items cannot be returned or exchanged.

9. Returning Old Navy Gift Cards

If you need to return an Old Navy gift card, the value will be credited back to the original payment method, which may include the credit card used for the initial purchase.

10. No Returns for Worn Items

It’s important to note that Old Navy will not accept returns for worn or washed items, even if the tag is still attached. So, please keep items in their original condition when deciding on a return.

11. Does Old Navy Track Return?

Yes, Old Navy tracks all returns by asking for photo ID to prevent abuse of our return policy. We aim to create a fair shopping experience for all customers, and returns are monitored to ensure the system is not taken advantage of.

12. Refund Processing Time

Refunds for returns typically take 1 – 3 business days to clear on debit cards and up to 5 business days for credit cards. If you encounter any issues, especially with mailed refunds, which may take longer than in-store refunds, please get in touch with our customer service at 800-653-6289.

13. Old Navy’s Online Jean Return Process

We understand that finding the perfect pair of denim pants can be tricky when shopping online. To help you with this, Old Navy has released an online Denim Fit Guide, available in the USA and Canada. This guide will assist you in finding the right fit and make online jean returns easier.

Also Read: Walmart Canada Return Policy

14. Holiday Season Return Policy

During the holiday season, Old Navy extends its 30-day return policy. From November until the end of December, customers have additional time to make returns and exchanges on items purchased. This flexibility is ideal for those looking to buy thoughtful gifts that may need to be exchanged.

15. Non-Returnable Items

Certain items cannot be returned once purchased. These include:

  • Worn items
  • Swimwear without tags
  • “Final Sale” items
  • Items no longer sold in-store

Old Navy Return Policy FAQs (Frequently Asked Questions)

  1. Can I return things to Old Navy that I bought online? Absolutely! You can return online purchases to any local Old Navy store. 
  2. Can you return Old Navy items to any Old Navy? If you purchased an item at one Old Navy store, you can return it to another location, adhering to all other policy rules. 
  3. What happens to Old Navy cash if you return items? Returns of merchandise purchased with Super Cash coupons will not result in a refund or credit for the discount value. Super Cash coupons are non-refundable and cannot be applied to prior purchases. 
  4. How can I contact Old Navy customer service in Canada? You can reach Old Navy customer service in Canada by phone at 1-800-653-6289 for any inquiries. 
  5. Does Old Navy track my returns? Yes, Old Navy tracks all returns to ensure the fair use of our return policy and prevent abuse. Abusing the return policy may result in future return restrictions. 


We hope this comprehensive guide has provided you with a clear understanding of the Old Navy return policy for 2023. Remember to keep your receipts and check the condition of the items you wish to return. Should you have further questions or need assistance, please get in touch with our friendly customer service team. Happy shopping and happy returning!

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