Aritzia Return Policy: If you have recently purchased at Aritzia and are unsatisfied with your item, it is important to understand the store’s return policy. Here are some key points to keep in mind:
- For regular-priced merchandise, you have ten days from the date of purchase to return your item for a refund to the original payment method. After ten days, you may be eligible for store credit.
- If you purchased your item online, you can return it to any Aritzia boutique or by mail within 40 days of purchase.
- Aritzia does not offer exchanges for online purchases. If you would like to exchange an item, you must complete a return and place a new order.
- To be eligible for a return or exchange, items must be unwashed, unworn, and undamaged. All original tags must be attached.
- Aritzia does not cover international return shipping costs.
It is important to note that these policies apply to regular-priced merchandise. Sale items and final sale items may have different return policies. Be sure to check the item’s description before making a purchase.
If you have any questions or concerns about Aritzia’s return policy, don’t hesitate to contact their customer service team. They will be happy to assist you with any issues you may have.
Eligibility for Returns
When it comes to returning items to Aritzia, there are a few eligibility requirements that you need to keep in mind. Here’s what you need to know:
- Regular-priced merchandise can be returned within ten days of purchase, and you can receive a refund to the original payment method at any boutique in the country you bought it from.
- If you’re returning or exchanging items, they must not be washed, worn, or damaged, and all original tags must be attached. Swimwear liners must also be attached, and shoes must be in their original box.
- Remember that certain items are final sale and not eligible for return or exchange, such as sale items marked at 50% off or more and items purchased from the Aritzia Community™ Charity Capsule Collection.
If you’re returning an in-store purchase, you’ll need the original receipt, tags, and packaging. For online purchases, you have 40 days to return items, and you’ll need to follow the steps outlined on the Aritzia website to complete the process.
It’s important to note that Aritzia reserves the right to refuse returns that don’t meet their eligibility requirements. If you’re unsure whether your item is eligible for return or exchange, don’t hesitate to contact their customer service team for assistance.
Return Time Frame
Regarding returns, Aritzia offers different time frames depending on the item’s purchase location and type. If you bought an item in-store, you have ten days to return it for a refund to the original payment method or 21 days to exchange it or receive a merchandise credit. If you purchased online, you have 30 days from the shipping date to return the item for a full refund or 40 days to receive a merchandise credit on an eGift Card.
It’s important to note that Aritzia will no longer accept returns after the specified time frames. If you want to exchange an item, you must complete a return and place a new order. Also, remember that Aritzia may take slightly longer than usual (10-14 days) to issue your refunds as they take extra precautions to keep their employees safe.
To return an item, make sure it meets the following criteria:
- It’s in its original condition with all tags attached
- It hasn’t been worn, washed, or altered
- It’s accompanied by the original receipt or a digital copy of it
If you’re returning an item by mail, Aritzia recommends using a trackable shipping method and keeping your receipt until your return has been processed.
If you have any questions or concerns regarding Aritzia’s return policy, contact their Concierge at 1-855-ARITZIA (274-8942) or email them.
Overall, Aritzia’s return policy is straightforward and reasonable, giving customers enough time to decide whether to keep their purchases. Follow the guidelines and requirements to ensure a smooth and hassle-free return process.
Return Methods
Returning items to Aritzia is simple. You have two options: return in-store or online. Here’s what you need to know:
In-Store Return
If you made an in-store purchase, you can return it to any Aritzia boutique in the country you bought it from. You have ten days from the date of purchase to receive a refund for the original payment method. You can exchange your item or receive a merchandise credit if it’s been more than ten days but less than 21 days. Remember that you must have the original receipt, all original tags, and packaging to complete the return.
Aritzia Return Policy: Online Return
For online purchases, you can return your items online or in-store. If you choose to return your items online, you must follow the step-by-step process outlined on the Aritzia website. You have 30 days from the date of purchase to return your items. You are eligible for a full refund if you return your purchase within 30 days. After 30 days, Aritzia will not accept any returns.
If you return your items in-store, you can do so at any Aritzia boutique in the same country you bought them. You have 40 days from the date of purchase to return your items. You can exchange your item or receive a merchandise credit if it’s been more than 40 days but less than 60 days. Remember that you must have the original receipt, all original tags, and packaging to complete the return.
Exchange
Aritzia does not offer online exchanges. If you would like to exchange an item, you must complete a return and place a new order. If you made an in-store purchase, you can exchange your item within 21 days of purchase. If you made an online purchase, you can exchange your item within 40 days of purchase by visiting any Aritzia boutique in the country you bought it.
It’s important to note that Aritzia does not cover international return shipping costs. If you’re returning an item from outside the country of purchase, you’ll need to cover the shipping costs yourself.
Return Conditions
When returning items to Aritzia, several conditions must be met:
- Items must not be washed, worn, or damaged.
- All original tags must be attached.
- Items must be returned within 30 days of purchase in-store or 40 days if purchased online.
- Aritzia does not cover international return shipping costs.
- Refunds will be issued to the original form of payment.
- If you would like to exchange an item, you must complete a return and place a new order.
It is important to note that Aritzia reserves the right to refuse returns that do not meet these conditions. Additionally, if you have any questions or concerns about the return process, you can contact Aritzia’s customer service team for assistance.
When returning items in-store, you must bring the original receipt, all original tags, and packaging. If you are returning items by mail, you can follow the instructions on Aritzia’s website for how to mail back an online return.
Overall, Aritzia’s return policy is straightforward to understand. By following the return conditions and instructions, you can ensure a smooth and hassle-free return process.
Refund Process
If you are unsatisfied with your Aritzia purchase, you can return it for a full refund or merchandise credit. The refund process depends on your purchase date and the payment method.
In-Store Purchases
If you made your purchase in-store, you can return it within 30 days of the purchase date. To receive a full refund, you must have the original receipt, all original tags, and packaging. The refund will be issued to the original method of payment. If you paid with a gift card, you will receive a new gift card with the refunded amount.
Online Purchases
If you made your purchase online, you can return it within 40 days of the shipping date. To initiate a return, you must contact Aritzia Concierge with your order number, the items you want to return, your address, and your phone number. A return postage fee of $45 (plus applicable taxes) will be deducted from your refund. The refund will be issued to the original method of payment. If you paid with a gift card, you will receive a new gift card with the refunded amount.
After Aritzia receives your returned item, processing the refund may take up to 10-14 days. If you do not receive the refund within this time frame, you can contact Aritzia Customer Support for assistance.
Please note that Aritzia does not offer exchanges online. If you want to exchange an item, you must return it and place a new order.
Exchanges
If you need to exchange an item purchased from Aritzia, unfortunately, the company does not offer exchanges online. However, you can still exchange your item by visiting an Aritzia store.
To exchange an item, you must bring the original receipt, all original tags, and packaging with you to the store. The item must also be unworn, unwashed, and undamaged. If you do not have the original receipt, Aritzia may still accept the exchange, but you may only receive merchandise credit instead of a refund.
It is important to note that Aritzia’s exchange policy only applies to regular-priced merchandise. Sale items cannot be exchanged, but they can be returned for a refund within the designated timeframe.
If you cannot visit an Aritzia store, you can still return your item for a refund and then place a new order for the desired item online. Remember that Aritzia’s return policy only allows for returns within 30 days of the shipping date for regular-priced merchandise and 40 days for online purchases.
In summary, Aritzia does not offer exchanges online, but you can exchange an item at an Aritzia store with the original receipt, tags, and packaging. Sale items cannot be exchanged, but they can be returned for a refund within the designated timeframe. If you cannot visit a store, you can still return your item for a refund and place a new order online.
Return Policy for Sale Items
If you have purchased a sale item from Aritzia, it is important to note that the return policy differs from regular-priced merchandise. Sale items marked with a discount of less than 50% can be returned for merchandise credit on an eGift Card if returned within 30 days of the shipping date. Unfortunately, no refunds to the original form of payment are available for sale or discounted items.
On the other hand, sale items marked at 50% off or greater are final sales. This means they cannot be returned or exchanged, so it is essential to double-check the sizing and other details before making a purchase.
To be eligible for a return or exchange, sale items must not be washed, worn, or damaged, and all original tags must be attached. The Swimwear liner must also be attached, and the shoes must be in the original box. Intimates and bodysuits are final sales and not eligible for return or exchange.
If you would like to exchange a sale item, you must complete a return and place a new order. Aritzia does not cover international return shipping costs, so consider that when purchasing from outside Canada.
Overall, it is important to carefully review the return policy for sale items before purchasing to ensure you are comfortable with the terms and conditions.
In-Store Returns
If you need to return an item to Aritzia that you purchased in-store, there are a few things you need to keep in mind. First, you must return the item within 30 days of purchase to be eligible for a full refund. If you return the item after 30 days but within 90 days, you will receive store credit for the item’s current selling price. After 90 days, Aritzia will not accept any returns.
To make an in-store return, you must have the original receipt, all original tags, and packaging. Without these items, Aritzia reserves the right to refuse the return. If you do not have the original receipt, Aritzia may be able to look up your purchase in their system and process the return, but this is not guaranteed.
You can return your item to any Aritzia store location, regardless of where you originally purchased it. When you arrive at the store, bring your item and the required documentation to the customer service desk, and they will assist you with the return process.
If you are returning an item purchased using a gift card, Aritzia will issue you a new gift card for the returned item’s value. If you return an item purchased using a credit card, Aritzia will refund the original purchase price to the same credit card. It may take up to 10 business days for the refund to appear on your credit card statement.
Overall, Aritzia’s in-store return policy is straightforward to follow. Remember to bring all required documentation and return the item within the designated timeframe to receive a full refund or store credit.
Online Returns
If you’re unsatisfied with your online purchase from Aritzia, you can return it through the mail or in-store. Exchanges, on the other hand, are only available in-store. Here’s what you need to know about returning items purchased online:
Return Process
To initiate an online return, follow these steps:
- Contact Aritzia Concierge with your order number, the items you’d like to return, your address, and your phone number.
- You will receive a return label via email within 24 hours.
- Package the items you want to return in their original packaging, along with any accessories, tags, and labels.
- Affix the return label to the outside of the package, and drop it off at your nearest post office.
Return Conditions
Before returning an item, make sure it meets the following conditions:
- Items must not be washed, worn, or damaged.
- All original tags must be attached.
- The return must be initiated within 40 days of the purchase date.
Return Fees
If you choose to return an item purchased online, a return postage fee of $45.00 (plus applicable taxes) will be deducted from your refund. This fee covers the cost of return shipping and handling.
Refund Process
Once Aritzia receives your returned item, they will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. If you paid with a gift card, the refund will be issued as a new gift card.
Overall, Aritzia’s online return policy is straightforward to follow. As long as you meet the return conditions, you can expect a hassle-free return process and a prompt refund.
Shipping Charges for Returns
When returning an item to Aritzia, you are responsible for any return shipping fees, including applicable taxes. This applies to both online and in-store purchases.
If you choose to return an item by mail, you can use the provided return label. However, the cost of the return shipping will be deducted from your refund.
It’s important to note that Aritzia does not offer exchanges for items purchased online. Instead, you can return the item for a refund and then place a new order for the desired item.
If you choose to return an item in-store, there are no additional shipping charges. However, the return must still be made within the specified timeframe according to Aritzia’s return policy.
Overall, it’s important to carefully consider your purchase before making it to avoid any additional costs associated with returning the item.
Defective or Incorrect Items
The company will gladly offer a full refund or exchange if you receive a defective or incorrect item from Aritzia. You can contact the Aritzia Client Services team by phone or email to initiate the return process. You must provide your order number and a detailed description of the issue.
Once your return request is approved, you will receive a prepaid shipping label to return the item to Aritzia. The company will cover all shipping costs of returning a defective or incorrect item.
It’s important to note that Aritzia will only accept returns for defective or incorrect items within 30 days of purchase. Additionally, all items must be in their original condition with all tags attached. If the item is not in its original condition or has been worn or washed, Aritzia may reject the return.
If you receive an incorrect item, Aritzia will try to send you the correct item as quickly as possible. If the correct item is unavailable, you will receive a full refund for the purchase price of the item and any associated shipping costs.
Overall, Aritzia’s return policy for defective or incorrect items is straightforward and customer-friendly. The company is committed to ensuring you are satisfied with your purchase and will work with you to make things right if there is an issue.
Gift Returns
If you received an item from Aritzia as a gift and want to return it, don’t worry. Aritzia has a special gift return policy makes it easy for you to return the item and get a refund or exchange.
If you have the original gift receipt, you can return the item within 30 days of shipping for a full refund to the original payment method or merchandise credit on an eGift Card within 40 days. If you don’t have the gift receipt, you can still return the item for a merchandise credit on an eGift Card within 40 days of the shipping date.
Note that if you received an item purchased with a gift card, the refund will be issued back onto a gift card. Also, if the item was purchased in-store, the refund or exchange must be done in-store, and if it was purchased online, it must be returned by mail.
It’s important to remember that all returned items must be in their original condition, with tags attached, and in their original packaging. Aritzia reserves the right to refuse returns not meeting its return policy requirements.
Overall, Aritzia’s gift return policy is designed to make the process as easy and stress-free as possible for you. Just follow their guidelines; you should have no problem returning or exchanging your gift item.
International Returns
If you’re an international customer of Aritzia, you can return your items, but it’s important to note that Aritzia does not cover international return shipping costs. This means you’ll have to pay for the shipping costs to return your items.
If you want to return your item, you must do so within 30 days of the shipping date. Sale items marked with a discount of less than 50% can be returned for merchandise credit on an eGift Card. However, sorry, no refunds to the original form of payment for sales or discounted items.
To start an international return, you must contact Aritzia’s customer service team to initiate the process. They will provide you with instructions on how to return your item.
It’s important to note that if you’re returning an item from outside Canada, you may be subject to additional customs fees, taxes, and duties. These fees are the customer’s responsibility and are not covered by Aritzia.
Overall, while returning items as an international customer of Aritzia may be possible, it’s important to consider the additional costs and potential fees involved.
Also Read: Costco Return Policy
Frequently Asked Questions
What is Aritzia’s return policy for online purchases in Canada?
For online purchases in Canada, Aritzia’s return policy allows you to return your purchases online or in-store. If you want to exchange an item, you must complete a return and place a new order. Please note that Aritzia does not cover international return shipping costs.
What is the process for returning a damaged item to Aritzia?
If you receive a damaged item from Aritzia, you should contact their customer service team as soon as possible. They will provide instructions on returning the item and receiving a replacement or refund.
How long do I have to return an item to Aritzia?
For online purchases, you have 40 days to return your items. For in-store purchases, you have 30 days to return your items. Items must be unwashed, unworn, and undamaged with all original tags attached.
What is Aritzia’s warranty policy?
Aritzia does not offer a warranty on its products. However, they accept returns for defective or damaged items upon receipt.
Are Aritzia sale items final sale?
Yes, Aritzia sale items are final sale and cannot be returned or exchanged.
What happens to returned items at Aritzia?
Returned items at Aritzia are inspected to meet the return policy requirements. If the items meet the requirements, a refund will be issued to the original form of payment. If the items do not meet the requirements, they may be returned to the customer or donated to charity.